When you sign up to a membership you agree to the following
terms and conditions:

Contract:
We do not operate like the big gyms out there who rely on members signing up for a year and not attending! We actually would like to see your faces as much as possible. So, we do not sign you up to lengthy contracts. You can cancel your membership at any time in writing to info@mobilates.co.uk. Please give a minimum of 2 working days’ notice so we have time to stop the next payment coming out.

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Refunds:
As we are such a small business, we are unable to offer refunds for any payments, memberships, classes, one to ones or packages that you feel you are unable to make the most of.  However, in exceptional circumstances you can use the credits for a future membership or classes. If you make an accidental payment, in some circumstances we will refund this payment, although the fees for the transaction will be taken out of the refund.

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Online class cancellation:
When investing in an online membership (this does not relate to packages and one off classes or events), you are paying for 47 weeks of classes. To help you, we have spread your payments over 12 months. This means you will be paying a reduced amount on a monthly basis and this money will come out automatically from your account. As Mobilates Teachers, Instructors and Facilitators are self employed contractors, legally we cannot force them to teach. They also all have long term health conditions and if they are poorly we'd prefer they rested - we like to practise what we preach - or try to! However we will endeavour to be away at separate times or try to find cover for sessions so you should always have classes to choose from in each week. If a class is cancelled for whatever reason, we cannot offer you a refund, however we encourage you to dip into alternative classes to keep your mobility up and to give you some variety. We will also send a recording and keep the recording from the previous week open for you.  In effect this means you actually get some free weeks that you don't pay for if you book into an alternative class!!

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In person class cancellation:

When investing in an in person membership (this does not relate to packages and one off classes or events), you are paying for 47 weeks of classes split over 12 months.  This means you will be paying a reduced amount on a monthly basis and this money will come out automatically from your account.  As Mobilates Teachers, Instructors and Facilitators are self employed contractors, legally we cannot force them to teach. They also all have long term health conditions and if they are poorly we'd prefer they rested - we like to practise what we preach - or try to! So our in person intructors will take 5 weeks off in a year as leave - these 5 weeks you don't pay for. If they need more time off for whatever reason you will be able to choose from 1 of the following options*: 

• Book into an online class plus recording

• Reschedule your class

• Delay your next payment by however many weeks have been cancelled

• Ask for a refund on the class cancelled - worked out as your monthly payment multiplied by 12 months, divided by 47 weeks, divided by number of classes you pay for each week​

*Option must be selected and communicated to info@mobilates.com within a week of the cancelled class.

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Unable to attend a class:
Should you be unable to attend an online class, you may cancel it so you can use that credit for an alternative online class, or you can keep the booking so you can receive a recording of that class. If you have an in-person membership, should there be space in another in-person class, you can use the credit for that and you can email info@mobilates.com for help to reschedule.  If you cannot make an in-person class, please do cancel your space with as much notice as possible, either through your reminder email or by emailing us at info@mobilates.com. This will enable us to help all members to use their credits for catch ups, making sure we remain as flexible as possible. (We do understand if you are unwell on the day and cannot make a class so please don't ever worry if that is the case. You can still email us for a recording to complete.)

For one to ones, if you cancel with more than 24 hours notice, you will be able to use that credit for a future one to one. If cancelling with less than 24 hours notice, we are unable to offer refunds or move the credit as the teacher will have put the time aside for you and we will still pay them for that time.

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Class recordings:
For each class that you book, you will receive a recording of that class, whether you attend it or not. This means you can fit these classes around your lifestyle but also so that you can repeat a session multiple times. We will send you the recording within a week of the class but will try to send it within 2 working days. This recording will last until the next recording of that type is sent out, at which point the previous one will be deleted.

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All members with unlimited monthly, 6 monthly or yearly memberships will have access to the Video Library where a selection of recordings will regularly be uploaded. Members who do not have an unlimited membership can access the Video Library for an additional monthly fee.

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Booking your classes:
When investing in any membership, it is your responsibility to sign up to the classes you wish to attend. If you find it difficult to book your own classes please email info@mobilates.com with a minimum notice of 2 working days with the class type, time and day. We will book your classes for that quarter but please keep track of or diarise when you need to ask us to book more classes for you.